Healthcare Financial Counseling

Healthcare financial counseling involves assisting patients in understanding their insurance coverage, co-pays, deductibles, and financial responsibilities. Counselors also guide patients through payment options and available financial assistance programs.

They review insurance benefits and treatment plans to calculate the patient’s share of costs, including deductibles, co-pays, and non-covered services, helping patients prepare for out-of-pocket expenses.

Patients may pay at the time of service, set up flexible payment plans, or apply for financial assistance or charity care programs, depending on their eligibility and financial situation.

Point-of-service collection refers to collecting patient payments, such as co-pays or deductibles at the time of their appointment, often using secure technology like card readers or payment portals.

Counselors provide clear explanations of billing statements, services rendered, insurance payments, and the patient’s financial responsibility, improving understanding and trust.

Yes, counselors assess eligibility for charity care or financial assistance programs and help patients apply, ensuring support is available for those who are unable to pay.

All financial interactions comply with HIPAA and other privacy regulations to ensure that sensitive patient information remains secure and confidential.