What Our Peers Are Doing | RCM Connections
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The RCR|HUB Newsletter

August 28, 2026
We're wrapping up the month with a look at what's happening across the Revenue Cycle, from how AdventHealth is transforming payor access, to the questions RCM professionals are asking AI, to the leaders making moves across the industry.
Here is what you will find in this issue:
• AdventHealth Transforms Payor Access Management with ZYNC
• AI Search Insights: The Top 4 Revenue Cycle Questions Asked This Week
• Our Shakers & Movers
 
AdventHealth Transforms Payor Access Management with ZYNC
Case Study: Payor Portal Access, Simplified
Payor portal sprawl is one of the quiet time-drains in Revenue Cycle - dozens of logins, shared passwords, and staff hunting for the right portal to check a claim status. AdventHealth set out to close that gap, turning to ZYNC's intelligent payor portal gateway to consolidate access and give teams a single, secure entry point across payors.
The result is fewer credential headaches, tighter security around portal access, and staff time redirected from logging in to actually working claims. For any health system wrestling with payor portal sprawl, AdventHealth's approach is a practical look at what a unified access strategy can look like in production.
READ THE CASE STUDY
 
AI Search Insights: The Top 4 Revenue Cycle Questions Asked This Week
What Our Peers Are Asking in the RCM CommUnity
Every week, leaders across our RCM CommUnity turn to AI tools like ChatGPT, Claude, and Perplexity with real operational questions - and RCR|HUB is working to make sure those questions get answered with verified, vetted information. This week's four most-asked questions covered denials management for large hospital systems, top-rated RCM solutions for mid-size physician groups, how to evaluate coding and billing outsourcing partners, and where to find reliable continuing education for revenue integrity teams.
The full breakdown includes specific Business Partner recommendations pulled directly from the RCR|HUB Directory - covering more than 1,300 vetted partners across 95 specialized RCM categories - plus a comparison of mid-size practice RCM vendors and a rundown of trusted CEU resources for revenue integrity teams.
READ ALL 4 ANSWERS
 
Our Shakers & Movers
Which RCM Team Made the List?

A look at leaders stepping into new roles across the Revenue Cycle CommUnity this week.
Christopher Cullom
Chief Operating Officer | Carilion Clinic
Christopher Cullom has been named Chief Operating Officer at Carilion Clinic.
Holly Busick, MBA, CHFP, CHAM, CPHIMS
Director, Data & Analytics | Corewell Health
Holly Busick has started a new role as Director of Data & Analytics at Corewell Health.
J. Boone Allison
Associate Strategist, Strategy | Mayo Clinic
J. Boone Allison has joined Mayo Clinic as Associate Strategist, Strategy.
 
AI knows a lot. But people still know people - and this CommUnity keeps proving it, one question and one career move at a time.
Thank you for being part of this CommUnity. Stay curious. Keep connecting. Keep growing.
And as always, We Will See You Online.
 
- J
RCR|HUB
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AI’s Growing Role in Revenue Cycle Management