Valentine's Issue - February 2026
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The RCR|HUB Newsletter

February 14, 2026
Welcome to our special Valentine's issue of RCM Connections. This month, we're celebrating the heart of healthcare - the passionate professionals who make Revenue Cycle Management more than just processes and numbers.
From heartfelt provider love notes to a life-saving discovery story, this issue is about why the heart truly matters in everything we do.
 
"I love our RCM team because their work is rooted in purpose and people, not just processes and numbers. They take great pride, accountability and ownership of their impact."
Samantha Evans, MBA, FHFMA, CHFP
Assistant Vice President of Revenue Cycle at AnMed
"The one thing I love about my team is their relentless commitment to doing the right thing - for our patients, for each other, and for the organization - especially when it's hard and the stakes are high."
Heather Dunn, MBA
SVP, Revenue Cycle Services | Novant Health
 
Why the Heart Matters: A Life-Saving Discovery
A personal story from Mary Prendergast
Heart Matters - Mary Prendergast
Her story emphasizes the critical importance of proactive heart health screening and advocating for cardiovascular testing, especially for those with family history, because heart conditions can be silent and potentially fatal if undetected.
READ FULL ARTICLE
 
"We are so proud of the RCM team at Orlando Health. They never fail to take on new challenges and be resourceful to find solutions. The team is resilient and dedicated to our patients and the OH mission even during a time of tremendous growth for our organization. We are so thankful for each and every one of them."
Michelle Taverna (Farrell), MSHA
Vice President | Revenue Management
Orlando Health
"I love my team - chaos in the best possible way"
Sheila Augustine, MHA, FHFMA, CRCL
Director-Revenue Cycle
NE HFMA President & Region 8 Programming Co-Chair
Nebraska Medicine
 
Kindness: A Choice We Make Every Day
By Jason Driskell, FHFMA MBA
Choose Kindness - Jason Driskell
Jason reflects on the simple acts of kindness he witnessed before COVID, like people paying for strangers' meals in drive-through lines, creating chains of generosity.
Small acts of kindness can profoundly impact someone going through difficult times and make a real difference in their life.
READ FULL ARTICLE
 
February Executive Moves
February RCM Executive Appointments - Shakers & Movers
Get the inside scoop on the latest executive moves in the RCM industry. February has already brought significant leadership changes across healthcare revenue cycle organizations.
February Shakers & Movers
 
Editor's Love Note

"I love what our RCM CommUnity is building together. I'm so very grateful for the family and friends who are on this journey with me. I do not take it for granted. Thank you."

xoxo

Jena

Happy Valentine's Day
 
This Valentine's issue reminds us that behind every process, every number, and every improvement in Revenue Cycle Management are real people with real hearts making a real difference.
Stay connected. Stay kind. Stay heart-centered.
And as always, We Will See You Online.
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RCM Connections Shakers and Movers