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Jena Eggert Jena Eggert

Shakers & Movers — December Leadership Moves Across Revenue Cycle

December’s Shakers & Movers list closes out the year with a wave of meaningful Revenue Cycle leadership changes across hospitals, health systems, physician enterprises, cancer centers, and specialty organizations. It highlights leaders stepping into new roles or expanded scope in Revenue Cycle, managed care, clinical revenue, and operations, showing how organizations are elevating Revenue Cycle leadership as they head into 2026.

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Tech Solutions Jena Eggert Tech Solutions Jena Eggert

Did Santa Bring Your RCM Team a Softphone for Christmas?

Stop giving out your cell number to patients and payers. A softphone gives your Revenue Cycle team a professional direct line that works from anywhere, protects staff privacy, and still looks like a normal business phone number in email signatures (think Softphone 867-5309). It is a small technology shift that can make a big difference in how your RCM operation handles calls, measures performance, and supports remote work.​

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Industry News Jena Eggert Industry News Jena Eggert

Is Quiet Hiring Already Here in Revenue Cycle Management?

Quiet hiring is already reshaping Revenue Cycle Management, even when leaders do not call it by name. Instead of opening traditional job postings, organizations are quietly expanding responsibilities for existing staff, moving high performers into new roles, and leaning on contractors and specialized vendors to fill critical gaps. This shift is driven by a flood of job applications, persistent RCM staffing shortages, tighter margins, and the rapid adoption of AI and automation. For revenue cycle professionals, it means that being discoverable on platforms like LinkedIn—and clearly demonstrating impact, skills, and thought leadership—is now just as important as applying to open roles.

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